Joe Tibbetts is the publisher and managing editor of i-D Information Daily; Public Service Digital and Council News Monitor. He anchors the Reality Bites podcast; & AnswerTime the InformationDaily.TV panel show; chairs conferences, and advises organisations on how to get heard.@Joe_Tibbetts
Customer experience management (CXM) offers a new level of "personalisation" in the management of council/customer relationships.
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